Customer Success Manager

🔥 0 minutes ago

🏈 Alabama, Arizona, +19 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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RethinkFirst

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

RethinkFirst is a company dedicated to transforming behavioral health through clinical expertise, data science, and technology. By leveraging these strengths, RethinkFirst aims to empower its customers and drive improved outcomes, thereby positively impacting the lives of millions worldwide. The company provides solutions for various sectors, including schools and businesses, by supporting students and employees alike with mental health resources and tools. With substantial contributions in education, such as working with eight of the largest school districts and supporting over 3 million students, and in corporate wellness, such as reducing absenteeism for companies like Volvo, RethinkFirst utilizes AI and big data to predict patient progress and enhance clinical outcomes. Its services extend across 225 countries, significantly influencing 11 million lives globally.

📋 Description

• Drive to exceed quarterly and annual revenue targets • Identify account growth opportunities within an existing customer base • Showcase Rethink solutions to practice owners and key decision makers • Close upsell and cross-sell opportunities • Develop and maintain knowledge of Rethink’s behavioral health solution • Monitor account metrics and anticipate customer issues • Resolve customer issues and advocate internally for customers • Collaborate with the product team on product development priorities • Manage customer satisfaction surveys and responses • Submit forecasts, activity reports, and expense reports • Maintain accurate customer data in Salesforce.com • Conduct online meetings using GoToMeeting • Attend approximately six regional conferences per year, represent the company, present case studies, and meet current customers

🎯 Requirements

• Bachelor's degree in psychology, education or related field • Comfortable working with technology and fluent in Microsoft Office • Experience with special education/autism/ABA highly preferred • Experience working with a SaaS (software) company highly preferred • Experience in behavioral health or special education preferred • Track record of exceeding quota or showing significant annual year-over-year growth • Excellent verbal and written communication skills • Strong customer relationship management skills • Ability to position solutions and communicate key messages to practice owners and key decision makers • Ability to prioritize, organize, and perform concurrent tasks • Proficiency with Microsoft Excel, Word, and PowerPoint • Experience using Salesforce.com desirable • Experience as an ABA tutor/therapist ideal • Eligible to work in one of the listed U.S. states

🏖️ Benefits

• Generous health, dental & vision benefits package • Paid time off • 7 paid company holidays + 1 floating holiday • 401k + matching • Parental leave • Professional development assistance