Presales Customer Success Consultant

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $72.2k - $120.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Support strategic sales opportunities by assessing technical feasibility, recommending solution approaches, and helping shape successful customer outcomes • Partner with customers to design data and API solutions supporting analytics, AI, research, and risk management objectives • Guide customers through API use-case development, internal approval processes, and implementation expectations • Design and recommend API-driven solutions integrating LexisNexis content into customer workflows and technology environments • Provide technical guidance on data ingestion, enrichment, analytics, and AI/GenAI use cases • Troubleshoot product behavior, data inconsistencies, and API issues with Product and Engineering teams • Serve as a subject matter expert on LexisNexis data products, APIs, licensing, and content availability • Support customer onboarding through API credentialing, sandbox environments, implementation planning, and ongoing technical enablement • Serve as a trusted advisor to customers, sales teams, and internal stakeholders • Work cross-functionally to deliver scalable, business-focused outcomes

🎯 Requirements

• Experience in Solution Consulting, Sales Engineering, Technical Consulting, or a similar customer-facing role supporting enterprise technology solutions • Experience with APIs, REST services, JSON, XML, and enterprise data integration technologies • Familiarity with data pipelines, analytics, AI/GenAI, or machine learning workflows • Ability to translate customer business challenges into practical, scalable technical solutions • Experience supporting enterprise customers through implementation, troubleshooting, and ongoing solution optimization • Strong communication and presentation skills with technical and business audiences • Excellent analytical, organizational, and problem-solving skills with the ability to manage multiple priorities • Experience collaborating across Sales, Product, Engineering, Legal, and other cross-functional teams

🏖️ Benefits

• Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours • Country-specific benefits • Reasonable accommodation or adjustment support