Customer Success Manager

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Prioritize customer satisfaction and maximize customer return on investment • Cultivate trust-based relationships with key decision-makers • Proactively identify trends and potential issues • Define customer business objectives and chart strategic paths to success • Serve as the primary customer point of contact and advocate for customer needs • Gather and assess customer feedback and progress • Offer strategic recommendations based on customer results • Develop and implement policies and procedures to optimize the customer experience • Plan and tailor use of DMI services to customers’ business objectives • Stay updated on industry trends • Attend occasional customer meetings and quarterly business reviews

🎯 Requirements

• Bachelor’s Degree in Business or a related field preferred; equivalent work experience considered • Ideally 3–5 years of experience in customer service or customer success roles • Experience managing brand image and delivering value through exceptional customer experiences • Exceptional communication skills and ability to foster long-lasting business relationships • Strong accountability and personal organization • Understanding of customer concerns and effective troubleshooting ability • Ability to work independently without significant management oversight • Proficiency with Microsoft Office products • Experience working for a mobile carrier or equivalent • Minimum typing speed of 40 words per minute • Knowledge of soft skills and customer service practices • Technical aptitude and ability to learn software applications • Regular and reliable attendance • Ability to work overtime to complete projects • Strong attention to detail and organizational skills • Multitasking ability in a fast-paced work environment • Critical-thinking ability • Ability to network internally and externally to complete objectives • Must be a U.S. Citizen • Ability to work in an office environment • Ability to sit for long periods • Ability to use a keyboard and mouse • Ability to work in front of a computer screen for long periods • Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings