Senior Customer Success Manager

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Wayvia (formerly PriceSpider)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Wayvia is a dynamic commerce enablement company that offers solutions in shoppable media, omnichannel data, and retail intelligence. Formerly known as PriceSpider, Wayvia focuses on empowering brands with tools to connect with consumers across various shopping channels, integrate AI-driven insights, and optimize revenue paths. By leveraging comprehensive data, Wayvia assists brands in optimizing their offerings, understanding market trends, and enhancing customer engagement through modern digital commerce strategies.

📋 Description

• Own a book of business and manage the full customer lifecycle, including onboarding, adoption, expansion, and renewals. • Achieve retention, growth, and customer satisfaction goals. • Manage customer retention and customer retention initiatives. • Collaborate with the new sales team and other internal teams to deploy new customers and serve as trusted advisors. • Become an expert in e-commerce and the product suite. • Provide customers with valuable insights through data analysis and reporting. • Develop success plans and conduct quarterly business reviews at the executive level. • Build cross-functional relationships at user and executive levels across various teams and brands. • Serve as the main day-to-day point of contact for the book of business and own client relationships. • Maintain and grow customer revenue while delivering high customer satisfaction.

🎯 Requirements

• Bachelor’s degree or equivalent experience. • 5+ years of experience in high-volume account management or customer success in digital media, e-commerce, technology platforms, or SaaS. • Proven ability to manage and grow a large book of business and share best practices. • Experience with major retailers such as Amazon, Best Buy, or Home Depot is a plus. • Strong multi-tasking and priority-setting abilities. • Previous experience with compensation based on sales/revenue and retention goals. • Strong relationship-building, customer success, technical, and sales aptitude. • Ability to work remotely from the United States.

🏖️ Benefits

• Flexible work-from-home arrangements • 401K Match • Flexible vacation • Medical/Dental/Vision • 16 weeks of paid parental leave (US) • Technical stipend • Professional development programs • Wellness programs • Commission as part of the compensation structure