Presales Customer Success Consultant

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $72.2k - $120.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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LexisNexis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Support strategic sales opportunities by assessing technical feasibility, recommending solution approaches, and helping shape successful customer outcomes • Partner with customers to design data and API solutions supporting analytics, AI, research, and risk management objectives • Guide customers through API use-case development, internal approval processes, and implementation expectations • Design and recommend API-driven solutions integrating LexisNexis content into customer workflows and technology environments • Provide technical guidance on data ingestion, enrichment, analytics, and AI/GenAI use cases • Troubleshoot product behavior, data inconsistencies, and API issues with Product and Engineering teams • Serve as a subject matter expert on LexisNexis data products, APIs, licensing, and content availability • Support customer onboarding through API credentialing, sandbox environments, implementation planning, and ongoing technical enablement • Collaborate with customers, Sales, Product, Engineering, Legal, and other internal teams to deliver scalable business-focused outcomes

🎯 Requirements

• Experience in Solution Consulting, Sales Engineering, Technical Consulting, or a similar customer-facing role supporting enterprise technology solutions • Experience with APIs, REST services, JSON, XML, and enterprise data integration technologies • Familiarity with data pipelines, analytics, AI/GenAI, or machine learning workflows • Ability to translate customer business challenges into practical, scalable technical solutions • Experience supporting enterprise customers through implementation, troubleshooting, and ongoing solution optimization • Strong communication and presentation skills with technical and business audiences • Excellent analytical, organizational, and problem-solving skills with ability to manage multiple priorities • Experience collaborating across Sales, Product, Engineering, Legal, and other cross-functional teams

🏖️ Benefits

• Flexible working hours • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Country-specific benefits • Reasonable accommodation or adjustment support during hiring