Customer Success Manager II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Manage the full renewal lifecycle, including quoting, negotiation, and contract closure • Ensure accurate renewal forecasting and tracking within the CRM system • Foster relationships with internal teams, distribution partners, and external stakeholders • Identify and act upon product upsell and cross-sell opportunities • Monitor engagement to identify at-risk accounts and mitigate potential churn • Collaborate with operations to identify and implement process optimization improvements

🎯 Requirements

• Experience in public sector sales, renewals, or account management • Evidence of success in technology sales or customer success roles • Excellent verbal and written communication skills • Organizational skills for managing high-volume portfolios and deadlines • Proficiency with CRM software and office productivity tools • Proactive, solutions-focused approach to handling complex situations

🏖️ Benefits

• Healthcare • 401K savings plan • Company holidays • Vacation in the form of PTO • Sick time • Parental leave • Employee assistance program • Mental and financial wellness support • Equity awards may be included • Employee Stock Purchase Plan (ESPP) • Flexible work arrangements through Akamai's FlexBase program