Partner Success Data Specialist

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $52k - $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CDP Community

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

CDP Community is a nonprofit partnership that helps public media stations increase fundraising through collaborative best practices, technology, and shared services. They develop and scale proven marketing and fundraising strategies via CDP Labs, provide CRM and marketing-automation platforms and reporting, and offer a full-service Member Services Bureau that handles transactional and analytic work so stations can focus on engagement and major-donor relationships.

📋 Description

• Serve as the primary onboarding contact for public media organizations participating in CDP data services. • Guide organizations through onboarding requirements, timelines, documentation, and implementation steps. • Build relationships with station staff and provide consultative support throughout the client lifecycle. • Establish milestones and follow-up processes to support successful onboarding and adoption. • Maintain accurate client records in Salesforce. • Coordinate, generate, and track legal agreements, service orders, and related documentation. • Support administration of NRF, NPR’s Basic Donor Data Matching Program, CDP Insights, and Epiphany. • Support administration of CDP data and analytics products, including user access and reporting tools. • Support organizations with file creation, submission requirements, and onboarding processes. • Coordinate setup of user access, file transfer systems, and reporting platforms. • Monitor monthly data submissions and follow up with participating organizations. • Manage recurring client communications related to submissions, refreshes, and reporting schedules. • Liaise between stations and internal teams to resolve data quality, file submission, and reporting issues. • Coordinate troubleshooting with business intelligence, analytics, technology, and vendor partners. • Track client inquiries and ensure timely issue resolution. • Identify opportunities to improve onboarding experiences, client communications, and operational workflows.

🎯 Requirements

• 3–5 years of experience in client success, account management, project coordination, fundraising operations, data services, nonprofit technology, public media, or a related field. • Ability to manage multiple projects and stakeholders while maintaining organization and attention to detail. • Proven ability to drive projects to completion, follow up on commitments, track deliverables, and ensure successful client outcomes. • Ability to collaborate across teams and build internal and external partnerships. • Excellent written and verbal communication skills. • Ability to build trust and maintain productive client relationships. • Comfort navigating technical and operational conversations with diverse users. • Experience with CRM platforms, Salesforce, Tableau, data management, or reporting systems preferred. • Proficiency in Microsoft Excel and Microsoft Office required. • Strong problem-solving and time management skills. • Ability to thrive in a fast-paced, evolving environment while balancing competing priorities. • Bachelor’s Degree or equivalent work experience preferred. • Commitment to inclusion, public service, learning, process improvement, collaboration, and working effectively in a changing environment.

🏖️ Benefits

• Professional development support • Equal employment opportunity workplace • Reasonable accommodations for applicants with a disability • Full-time remote work arrangement