Client Success Executive

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Independently manage a portfolio of healthcare client accounts with varying service scopes and strategic priorities • Apply EMS billing and account management knowledge to support client performance, resolve issues, and improve financial outcomes • Resolve client escalations independently and involve leadership based on impact and risk • Identify risks, trends, opportunities, financial improvements, and operational optimization within client accounts • Analyze revenue cycle, accounts receivable, and operational data • Lead client meetings, presentations, and business reviews, including agendas, performance insights, discussion, and action plans • Communicate compliance and regulatory updates to clients and support implementation • Partner with internal teams to coordinate services, projects, and implementations • Maintain accurate documentation of client interactions, decisions, and deliverables • Support contract renewals, client engagement, and retention strategies • Share knowledge, best practices, and guidance with peers • Travel to support client needs and attend company meetings

🎯 Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field • 3–6 years of experience in client success, account management, or healthcare revenue cycle-related roles • Working knowledge of healthcare billing, reimbursement, and regulatory compliance concepts • Strong analytical, presentation, and relationship-management skills • Ability to communicate insights effectively • Ability to manage competing priorities, deadlines, and client expectations independently • Proficiency in English for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients • Candidates must reside in Texas • Must be authorized to work in the United States now and in the future • Role does not offer current or future visa sponsorship • Experience with Salesforce, Smartsheet, MS Project, or similar tools preferred • Experience in EMS or healthcare revenue cycle environments preferred • Quiet, private workspace and reliable internet connection required for remote work • Ability to travel frequently to support client needs and attend company meetings • Ability to perform the essential functions of the position, with or without reasonable accommodation

🏖️ Benefits

• Discretionary bonus plan • Comprehensive benefit package • Retirement plan • Health coverage • Paid time off • Necessary work equipment, including a computer, monitor, keyboard, mouse and headset • Reasonable accommodations for qualified individuals with disabilities