Salesforce CRM Administrator

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🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Collaborate with Sales, Service, and Support teams to develop support requirements and plan application expansion. • Execute strategic Salesforce projects across multiple business units and Salesforce instances. • Drive high-quality implementations by building stakeholder relationships and facilitating regular status meetings. • Apply Salesforce platform knowledge to implement new features and expand platform capabilities. • Create, maintain, and enhance automated business processes using tools such as Flow. • Advise on and implement Salesforce process automation with accurate documentation. • Maintain Salesforce as the source of truth for customer and sales data. • Monitor and update Salesforce data, including importing, exporting, and mass uploading. • Oversee day-to-day Salesforce configuration, support, maintenance, and improvement, including custom objects and fields. • Design and develop custom reports for Support, Sales, and Marketing teams. • Manage Salesforce changes involving business processes, technology, and people. • Design and implement new Salesforce processes and facilitate user adoption. • Apply deployment strategies such as staging versus production. • Translate business needs into business and functional user requirements. • Execute Agile processes, including scrums and Kanban, using Jira and other ticketing systems. • Perform other similar and related duties as required.

🎯 Requirements

• At least 1–2 years of experience working as a Salesforce Administrator. • 3+ years in a Service or Support position administering Salesforce.com. • Experience designing, configuring, and customizing Salesforce. • Strong understanding of cloud-based SaaS models and business applications. • Extensive experience with data management and reporting. • Bachelor’s degree in business or computer science is a plus. • Proficient in MS Office programs (Outlook, Word, Excel, PowerPoint). • Working knowledge of Salesforce.com and/or SFDC Administrator or Advanced Administrator Certification. • Excellent communication and presentation skills. • Strong time and project management skills with the ability to juggle multiple priorities. • Ability to thrive in a fast-paced, dynamic environment. • Highly organized with strong attention to detail. • Ability to work effectively across functional groups. • Strong analytical skills for evaluating CRM applications and their proper use. • Keen interest in and aptitude for CRM and other cloud-based technologies. • Experience with Agile processes, Jira, and other ticketing systems. • Ability to translate business needs into business and functional user requirements.

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • High employer 401K match • Paid time off (PTO) • Holiday pay • Short-term disability benefit plans • Long-term disability benefit plans • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Employee Resource Group network