Client Success Manager – Client Management II

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $66.4k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Independently manage a moderate portfolio of clients across the full post-implementation lifecycle • Serve as the primary point of contact, driving adoption and satisfaction through proactive engagement, training, and support • Conduct standard business reviews and strategic check-ins with client stakeholders • Monitor client health data to identify risks and opportunities; resolve routine issues and escalate complex ones • Surface upsell and renewal signals and support renewal preparation in partnership with Sales • Collaborate across Support, Product, and Implementation to advocate for client needs • Maintain accurate records of client interactions and status in the CRM • Serve as an adjunct to the CSM team to support RCM/billing needs

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, Information Systems, or a related field — or equivalent experience • 3+ years in client success, account management, or healthcare software • 3+ years in healthcare revenue cycle management, preferably using Optima Direct Bill • Solid understanding of healthcare operations and EHR systems • Strong communication, relationship-building, and problem-solving skills • Ability to manage multiple clients and priorities in a fast-paced environment • Experience with CRM tools (e.g., Salesforce) and customer success platforms is a plus

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive benefits package • Employee resource groups • Casual dress code • Prioritized employee wellness • Diversity and inclusion programs • A Voice program • New hire support • Career development • Educational assistance • Employee referral bonus • Progressive parental leave • Up to $32,000 OTI