Associate Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Filigran

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.

📋 Description

• Expand knowledge of the Customer Success Manager role and customer lifecycle • Learn and become proficient in OpenCTI and OpenAEV/OpenBAS • Own and manage the full customer lifecycle, including onboarding, adoption, training, and renewal • Build proactive customer relationships across the Americas • Identify and support upsell and cross-sell opportunities with Sales • Coordinate internal teams to resolve customer issues • Collaborate with Customer Support Engineers on support-ticket communication and delivery • Collect and share customer feedback to improve products and services • Track success metrics and use data to guide customer strategy and engagement • Report to the American Head of Customer Success and collaborate with CSEs, Sales, Product, Engineering, and regional teams

🎯 Requirements

• 1+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS/technology role, or experience in cyber threat intelligence/all-source intelligence with cyber experience • Based in the United States or Canada • Experience supporting national and regional customers • Strong technical aptitude and ability to work with OpenCTI or OpenBAS; training available • Excellent communication skills • Comfortable working in a remote, async-first culture • Experience with CRM/CSM tools, customer journey tracking, and success metrics, or willingness to learn • Familiarity with cybersecurity, threat intelligence, and the intelligence cycle • Fluency in French and English

🏖️ Benefits

• Competitive pay + equity • Remote-first, flexible, and balanced work arrangement • Choice of work equipment/gear • Twice-a-year regional and global in-person offsites