Client Success Manager – Hospital Solutions

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Doximity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Secondary Market on 2019-08

Healthcare • Consulting • Logistics

Doximity is a professional medical network for physicians that enables secure communication and collaboration among healthcare providers. With features such as HIPAA-compliant messaging, video calls, and telemedicine solutions, Doximity helps doctors and medical professionals connect with their patients efficiently and securely, streamlining their workflow and improving patient care. The platform serves as a comprehensive resource for medical professionals, offering news, research access, and a directory for networking.

📋 Description

• Own hospital accounts and execute all aspects of hospital marketing campaigns on the platform • Lay out campaigns, create proofs, and update platforms to reflect the latest marketing plan • Partner with clients to understand goals and measures of success across physician marketing campaigns • Own client reporting to showcase progress toward goals and campaign performance • Strategically partner with the Sales team from campaign execution through delivery to renewal • Advise clients on best practices for defining, implementing, and realizing hospital marketing needs and goals • Become an expert in the Doximity product suite and partner with internal teams to promote client retention

🎯 Requirements

• Prior experience in healthcare or marketing agency required • Ability to work independently and within a team while being personally accountable for assigned tasks • Exceptional attention to detail, written and verbal communication, and time management skills • Highly organized, able to coordinate large amounts of information across multiple projects and timezones • Enthusiasm to help grow the business and be an energetic team player • Creative problem-solving ability • 3–5 years of client management work experience preferred • Prior remote work experience • Prior healthcare experience from a client, recruitment, clinical, or marketing perspective • Knowledge of Salesforce and Airtable • Cover letter describing client experience and remote work experience

🏖️ Benefits

• Equity (where applicable) • Annual bonus or incentive compensation (where applicable) • Medical, dental, and vision insurance • 401(k) with company match • Flexible paid time off and company holidays • Paid parental leave • Professional development and learning opportunities • Wellness and mental health resources • Remote work support and home office stipend (where applicable) • Flexible ways of working • Mentorship and professional development