RCM Training, Process Optimization Specialist

🔥 0 minutes ago

🏈 Alabama, Arizona, +17 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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RethinkFirst

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

RethinkFirst is a company dedicated to transforming behavioral health through clinical expertise, data science, and technology. By leveraging these strengths, RethinkFirst aims to empower its customers and drive improved outcomes, thereby positively impacting the lives of millions worldwide. The company provides solutions for various sectors, including schools and businesses, by supporting students and employees alike with mental health resources and tools. With substantial contributions in education, such as working with eight of the largest school districts and supporting over 3 million students, and in corporate wellness, such as reducing absenteeism for companies like Volvo, RethinkFirst utilizes AI and big data to predict patient progress and enhance clinical outcomes. Its services extend across 225 countries, significantly influencing 11 million lives globally.

📋 Description

• Develop and deliver structured training across Billing, Accounts Receivable, Payment Posting/Cash Reconciliation, and other RCM functions • Lead onboarding and training for new team members • Develop ongoing education and refresher training • Create training for new systems, enhancements, automation, and RCM workflow changes • Conduct live demonstrations, workflow walkthroughs, and hands-on system training • Assess training effectiveness and address knowledge gaps • Develop and maintain RCM Standard Operating Procedures • Document standardized workflows, procedures, business rules, escalation paths, and system requirements • Create workflow diagrams, process maps, checklists, job aids, and supporting documentation • Maintain a centralized library of SOPs, workflows, training materials, and job aids • Review and update documentation as systems and operational requirements change • Build working knowledge of RCM systems and serve as a subject matter resource • Participate in system implementations, enhancements, and operational changes • Test and validate workflows before developing training and documentation • Translate system functionality into practical workflows and step-by-step procedures • Evaluate workflows for inefficiencies, inconsistencies, manual steps, and automation opportunities • Partner with RCM leaders and subject matter experts to develop improved future-state workflows • Support process improvements through documentation, training, and post-implementation follow-up • Monitor new workflows and gather feedback for further optimization • Produce SOPs, end-to-end workflow documentation, process maps, system and new-hire training materials, job aids, knowledge checks, and current-/future-state process documentation

🎯 Requirements

• Strong understanding of Revenue Cycle Management operations and healthcare billing workflows • Experience working within one or more RCM functions such as Billing, Accounts Receivable, Payment Posting, Cash Reconciliation, Claims Management, or related revenue cycle operations • Ability to quickly learn new systems, technology, and operational processes • Strong ability to understand end-to-end workflows and identify dependencies between teams, systems, and processes • Experience developing SOPs, process documentation, training materials, or operational workflows • Strong written communication skills for turning complex processes into clear, easy-to-follow instructions • Experience training individuals or groups in systems, processes, or operational procedures • Strong analytical and problem-solving skills • Comfortable working with operational team members and leadership to gather information and validate processes • Highly organized with strong attention to detail and documentation standards • Ability to manage multiple documentation, training, and process-improvement initiatives simultaneously • Preferred: experience supporting RCM system implementations, migrations, or technology changes • Preferred: experience with workflow mapping and process improvement • Preferred: experience developing structured training programs or learning materials • Preferred: familiarity with RCM automation and technology-enabled workflows • Preferred: experience across multiple RCM departments • Experience supporting distributed or offshore RCM teams is a plus • Candidates must reside in one of the listed states: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Missouri, Nebraska, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, or Virginia

🏖️ Benefits

• Equal opportunity employer committed to a workplace free from harassment and discrimination • Accommodations available for applicants with disabilities