RCM Training – Process Optimization Specialist

🕒 August 19

🏈 Alabama, Arizona, +16 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 33%

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RethinkFirst

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Healthcare • Consulting • Healthcare Insurance

RethinkFirst is a company dedicated to transforming behavioral health through clinical expertise, data science, and technology. By leveraging these strengths, RethinkFirst aims to empower its customers and drive improved outcomes, thereby positively impacting the lives of millions worldwide. The company provides solutions for various sectors, including schools and businesses, by supporting students and employees alike with mental health resources and tools. With substantial contributions in education, such as working with eight of the largest school districts and supporting over 3 million students, and in corporate wellness, such as reducing absenteeism for companies like Volvo, RethinkFirst utilizes AI and big data to predict patient progress and enhance clinical outcomes. Its services extend across 225 countries, significantly influencing 11 million lives globally.

📋 Description

• Develop and deliver structured training across Billing, Accounts Receivable, Payment Posting/Cash Reconciliation, and other revenue cycle functions • Lead onboarding training for new team members • Develop ongoing education and refresher training • Create training for new systems, enhancements, automation, and workflow changes • Conduct live demonstrations, workflow walkthroughs, and hands-on system training • Assess training effectiveness and address knowledge gaps • Develop and maintain SOPs across RCM departments • Document standardized workflows, procedures, business rules, escalation paths, and system requirements • Create workflow diagrams, process maps, checklists, job aids, and supporting documentation • Maintain a centralized library of current SOPs, workflows, training materials, and job aids • Establish regular documentation review processes • Build working knowledge of RCM systems and technology • Participate in system implementations, enhancements, and operational changes • Test and validate workflows before developing training and documentation • Translate system functionality into practical workflows and procedures • Serve as a bridge between system functionality and day-to-day RCM operations • Evaluate workflows for inefficiencies, manual steps, inconsistencies, and automation opportunities • Partner with RCM leaders and subject matter experts to develop improved future-state workflows • Support process improvements through documentation, training, and post-implementation follow-up • Monitor implemented workflows and gather feedback for further optimization

🎯 Requirements

• Strong understanding of Revenue Cycle Management operations and healthcare billing workflows • Experience in one or more RCM functions such as Billing, Accounts Receivable, Payment Posting, Cash Reconciliation, Claims Management, or related revenue cycle operations • Ability to quickly learn new systems, technology, and operational processes • Ability to understand end-to-end workflows and identify dependencies between teams, systems, and processes • Experience developing SOPs, process documentation, training materials, or operational workflows • Strong written communication skills for turning complex processes into clear instructions • Experience training individuals or groups in systems, processes, or operational procedures • Strong analytical and problem-solving skills • Ability to identify workflow inefficiencies and recommend improvements • Comfortable working with operational team members and leadership to gather information and validate processes • Highly organized with strong attention to detail and documentation standards • Ability to manage multiple documentation, training, and process-improvement initiatives simultaneously • Preferred: experience supporting RCM system implementations, migrations, or technology changes • Preferred: experience with workflow mapping and process improvement • Preferred: experience developing structured training programs or learning materials • Preferred: familiarity with RCM automation and technology-enabled workflows • Preferred: experience across multiple RCM departments • Experience supporting distributed or offshore RCM teams is a plus

🏖️ Benefits

• Equal opportunity workplace commitment • Workplace free from harassment and discrimination • Disability accommodations for applicants • Remote work opportunity for candidates residing in eligible states

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