Information Request Specialist

🔥 19 hours ago

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Revecore

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Revecore is a healthcare revenue recovery company that combines proprietary AI, claims intelligence, workflow automation, and clinical, legal, and reimbursement expertise to identify and recover missed revenue for hospitals and health systems. Their ReClaim™ platform and network intelligence use machine-learning models and payor rule engines trained on hundreds of millions of claims to automate decisioning, prioritize recoveries, manage complex claims (VA, auto accidents, workers' compensation, Medicaid), denials management, underpayment recovery, and accounts receivable acceleration. Revecore operates HIPAA-compliant, SOC 2-certified infrastructure and serves over 1,300 hospitals, emphasizing outcomes like increased reimbursement, faster reimbursement, and high denial overturn rates.

📋 Description

• Update patient accounts using information received from hospitals • Follow up with Contact Specialists • Access client connections and computer systems to obtain account information • Monitor requests to ensure they do not age beyond the required timeframe • Perform special projects or assigned tasks • Assist IT in resolving access issues • Liaise between claims representatives and providers • Facilitate timely resolution of client accounts

🎯 Requirements

• High school diploma or equivalent required • Ability to communicate effectively and professionally verbally and in writing • Demonstrated customer service skills for external and internal customers • Ability to work independently and follow through with minimal direction • Knowledge of or ability to learn client and Operations processes • Ability to produce accurate work with attention to detail • Skilled in organizing, prioritizing, and setting priorities according to situational demands • Working knowledge of Excel and Word required • Ability to gain proficiency with varied hospital databases • Eagerness to learn new technologies and internal applications • Strong computer navigation skills • Experience using multiple software programs simultaneously • Quiet, distraction-free home work environment • Secure internet connection with download speeds above 20 Mbps and upload speeds above 10 Mbps • Must reside in the United States within an approved listed state • Employment eligibility in the United States • Successful completion of a background check

🏖️ Benefits

• Extensive multi-week training with ongoing support from teammates following training • Access to a robust knowledgebase for continued reference • Individual performance metrics to enable goal setting • Computers and necessary work equipment provided • Involved management support for productivity metrics

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