Customer Service Representative

Job not on LinkedIn

🔥 7 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Revelations

WebsiteLinkedInAll Job Openings

1 - 1 employees

Revelations is a company name for which no descriptive information is present in the supplied text. The provided content is LinkedIn website and cookie-policy UI text and does not describe Revelations' business, products, or services. Based solely on the provided material, I cannot determine what Revelations does, its sector, or markets served. Additional company-specific information (website, LinkedIn profile text, product descriptions, or industry keywords) is needed to produce an accurate description and industry tags.

📋 Description

• Provide 24/7/365 call support through the inTransition program • Assist transitioning service members and veterans receiving psychological health care to find care at a new destination, with a new provider, or to initiate care • Support Active-Duty Service Members, Reserve Component Service Members, National Guard, Coast Guard, Veterans, and their families • Handle inquiries and requests courteously and professionally • Gather information, determine needs, apply problem-solving skills, and resolve inquiries effectively • Communicate information clearly, accurately, and completely • Accurately and efficiently record pertinent information • Handle crisis and abusive calls professionally and effectively • Work in a fast-paced, high-volume, high-stress environment while managing changing priorities • Perform extensive computer-based work, including prolonged sitting and possible headset use

🎯 Requirements

• A minimum of one year of experience in a medical/hospital call center • A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling • Fluent in English and/or Spanish, both oral and written • Ability to handle inquiries and requests in a courteous and professional manner • Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns • Ability to gather information to determine a Service member, Veteran, or family member’s needs, apply problem-solving skills, and resolve inquiries/requests effectively • Ability to communicate information clearly, accurately, and completely • Ability to record all pertinent information accurately and efficiently • Ability to handle crisis and abusive calls professionally and effectively • Preferred: High School Diploma or equivalent • Preferred: Experience working with those in the Veteran community • Preferred: Ability to work under pressure • Preferred: Ability to handle multiple tasks simultaneously • Ability to cover any work shift as required • Proficient data entry skills • Ability to resolve problems involving complex concepts, policies, and procedures