Customer Care Resolution Associate

Job not on LinkedIn

🔥 15 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TP ICAP

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

🛍️ eCommerce

Finance • eCommerce

TP ICAP is the world’s largest inter-dealer broker and energy & commodities broker, as well as a leading provider of over-the-counter (OTC) pricing data. With a presence in 28 countries and a workforce of 5,200 employees, including 2,600 brokers, TP ICAP connects clients to global financial and commodities markets. The firm focuses on enhancing price discovery, liquidity, and data distribution through innovative solutions. They serve a clientele that includes top-tier investment banks and financial institutions, offering access to superior liquidity and data solutions across various asset classes including Rates, FX, Credit Equities, Energy, Renewables, and Digital Assets. TP ICAP is home to several premium brands such as Tullett Prebon, ICAP, Liquidnet, Parameta Solutions, and PVM.

📋 Description

• Provide high-caliber support to the sales team of Design Consultants and Installers • Answer questions and resolve client inquiries related to products, warranties, installation, parts, and repairs • Provide feedback and insights to improve the overall client experience • Contribute to organizational success factors, including call metrics and inquiry-resolution responsiveness • Respond to client inquiries promptly while adhering to assigned schedules, phone time, and resolution-time requirements • Exceed client expectations regarding window-covering needs • Operate within established parameters while developing creative and effective solutions

🎯 Requirements

• Able to identify and execute resolution on a variety of customer service issues promptly • Patience, empathy, caring, and sincerity in customer interactions • Consistently meets productivity, schedule, call monitoring, and survey score standards • Adaptability and ability to learn new skills and retain information • Team-oriented with a positive outlook and willingness to go above and beyond • Exceptional written and verbal communication • Detail-oriented, flexible, and able to multitask in a fast-paced environment • Comfortable using computers and navigating multiple systems simultaneously • High school diploma or equivalent work experience • Ability to work full-time, five days a week, including one mandatory Saturday • Experience in a customer service-based role • Strong communication skills • Proficient in Microsoft Office technology • Call center environment experience preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employer matching • Short-term disability benefits at no cost • Long-term disability benefits at no cost • Company-paid life insurance • Company-paid accidental death and dismemberment insurance • Additional voluntary insurance plans • Six weeks of paid parental leave • Discounts on 3 Day Blinds products • Access to other exclusive discounts • Work-from-home setting • Opportunity to occasionally meet in person for meetings and training sessions