Customer Support Specialist – Consumer Info Services

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sharp HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🏥 Healthcare

🧘 Wellness

Healthcare • Nursing • Wellness

Sharp HealthCare is a healthcare organization dedicated to providing high-quality medical services to patients and families. With a commitment to innovation, safety, and excellence, Sharp HealthCare offers a range of career opportunities in nursing, clinical support, administration, and various medical specialties. The organization emphasizes a collaborative work environment and is recognized for its nursing excellence, aiming to advance the science of medicine alongside compassionate patient care.

📋 Description

• Provides a warm and welcoming experience to prospective patients and callers • Provides exemplary customer service in all communications • Manages inbound calls, emails, chats, and social media interactions • Assists with general information, service inquiries, physician referrals, class and event registrations, MyChart portal support and troubleshooting, and program support • Supports laboratory outreach operations by scheduling and canceling appointments, faxing lab results, researching lab order status, providing lab hours and locations, processing physician add-on requests, and assisting with special projects • Monitors and responds to social media comments according to approved protocols and brand voice guidelines • Supports pharmacy services, including prescription access, medication refill coordination, pharmacy-related inquiries, and coordination with pharmacists and healthcare teams • Documents and codes calls appropriately and maintains accurate demographic and database information • Processes credit cards responsibly and correctly • Escalates serious customer complaints and performs proactive service recovery • Completes required enrollee calls regarding cancellations and room changes • Meets call coaching, phone production, and service standards • Shares incoming calls, social media posts, and off-phone departmental tasks • Identifies database problem areas and offers operational suggestions • Provides cross-selling opportunities for services, classes, and physician referrals • Reads departmental communications and responds to program manager emails within the same business day

🎯 Requirements

• H.S. Diploma or Equivalent • 2 Years Experience serving customers in a service-oriented environment, preferably in a call center, laboratory or medical office • 2 Years Previous experience with handling between 80-100 calls a day and respond in a fast-paced environment • Less Than 1 Year Experience with handling money transactions, using a windows-based program for data entry, and using MS Word for business documents • Demonstrates excellent written communication skills in English • Communicates well verbally, using Standard English grammar, avoiding slang and speaking clearly to patients