Customer Support Specialist

🕒 September 4

🇺🇸 United States – Remote

💵 $65k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cherry

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

🍽️ Food & Beverage

🏨 Hospitality

Healthcare • Food & Beverage • Hospitality

Cherry is a fintech platform that provides point-of-sale financing and payment plans for healthcare and veterinary practices, dental clinics, medspas, plastic surgery and dermatology providers. It lets consumers apply in about 60 seconds with an industry-leading approval rate, offers instant funding to practices, and handles repayments directly so providers receive payment within 2-3 business days. Cherry markets zero-interest short-term options (Pay-in-4), longer-term 0% APR promotions for qualifying treatments, reduced merchant fees, and customer support and marketing resources to help practices increase case acceptance and cash flow.

📋 Description

• Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS • Manage high volumes of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency • Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions • De-escalate complex customer situations with professionalism, empathy, and sound judgment • Document customer interactions and account-level issues accurately • Partner with leadership to improve customer experience, operational processes, internal systems, and team effectiveness • Collaborate across departments to support Cherry’s growth in a fast-paced, scaling fintech environment • Support Cherry’s overnight Customer Support Operations

🎯 Requirements

• 1+ years of experience in customer support or a similar customer-facing role • Experience supporting consumer lending, fintech, or other financial products is preferred • Ability to multitask and de-escalate situations across voice, chat, email, and SMS • Exceptional ability to prioritize tasks, organize, and maintain strict attention to detail • Strong work ethic and pride in performance • Experience working in a startup environment is preferred • Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality • Intermediate-level skills with Excel/Google Sheets are highly preferred • Excellent written and verbal communication skills with exceptional attention to detail • High school diploma or GED required; college degree preferred • Availability to work 12:00 AM–9:00 AM ET under one of the listed schedule options • Must be located in the United States • Must be legally authorized to work in the United States • Must be available for assigned weekends and select holidays based on business needs

🏖️ Benefits

• Generous equity grant • Medical, vision, and dental benefits • Fully remote company • Summer and winter company retreats • Monthly variable compensation: $15,000 annual target, paid monthly