Customer Support – Voice

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Answer incoming calls professionally • Assist clients with questions and provide accurate information on salon services, pricing, availability, policies, and promotions • Schedule, reschedule, confirm, and cancel appointments • Match clients with the appropriate stylist, technician, service, and available time slot • Use salon booking, scheduling, POS, CRM, and customer-management software to update appointments, client profiles, notes, service history, and other customer information • Deliver warm, professional, and personalized customer support • Address customer concerns, complaints, and service issues with patience and professionalism • Assist clients in selecting appropriate treatments, stylists, or service options • Conduct appointment confirmations, follow-up calls, reminders, and customer outreach to reduce no-shows and encourage repeat bookings • Capture new customer information, respond to inquiries, track leads, and ensure prospective clients receive timely follow-up • Maintain accurate records and process basic customer or payment-related information as applicable • Communicate with salon staff regarding client needs • Escalate complex issues to management when necessary

🎯 Requirements

• 2+ years of experience in customer service, call center, receptionist, appointment-setting, or a similar voice-based role • Beauty, hair, spa, or salon industry experience strongly preferred • Hands-on experience with salon booking/POS platforms such as Fresha, Boulevard, Mindbody, Vagaro, GlossGenius, Phorest, Square Appointments, or similar systems • Excellent English communication skills with a warm, polished, and professional phone presence • Ability to confidently communicate with a diverse range of clients • Comfortable working with CRM systems, appointment scheduling platforms, POS systems, email, spreadsheets, and other salon/business software • Ability to learn new systems quickly • Highly organized, detail-oriented, reliable, and capable of managing multiple calls, appointments, customer requests, and follow-ups while maintaining a positive customer experience

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities