Customer Support Specialist I

Job not on LinkedIn

🕒 September 3

🇺🇸 United States – Remote

💵 $42k - $48k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cantata Health Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cantata Health Solutions is challenging the convention of complexity and transforming care for Behavioral Health and Human Services with Arize, an innovative EHR solution designed to simplify work and eliminate the frustrations of outdated systems. Developed by experts driven by empathy with deep industry experience, Arize puts you in control—with tools that can run right out of the box, or can be easily configured to adapt to providers’ work. With integrated features like built-in telehealth, full mobile functionality, and real-time team collaboration, Arize eases workloads and empowers providers to elevate care to improve lives.

📋 Description

• Respond to incoming calls, emails, and online requests for basic application support or technical assistance • Gather information needed to triage and troubleshoot customer inquiries • Document, assign, and track service requests using support tools and systems • Develop working knowledge of the application to diagnose and resolve customer issues • Maintain a high level of customer service and professionalism • Participate in team meetings and training sessions • Provide step-by-step guidance using documentation or scripts • Troubleshoot application, hardware, software, and network issues using established procedures and scripts • Resolve or escalate support requests as needed • Perform other duties assigned by the supervisor

🎯 Requirements

• High school diploma or equivalent • 3 years’ work experience in a customer service-oriented role • Strong troubleshooting skills • Ability to follow and participate in technical discussions • Technically savvy • Strong interpersonal and team building skills • Effective organization and time management skills • Ability to work independently and within a team environment • Certifications in the IT field highly preferred • Associate’s degree in computer science, computer programming, computer information systems, database administration, or closely related field preferred • 5 years professional work experience in application or technical support preferred • Professional work experience in healthcare industry, medical billing, or accounting highly preferred • Excellent understanding of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment • Must be able to work Monday–Friday, 40 hours per week, with occasional weekend hours • Visa sponsorship is not available

🏖️ Benefits

• Fully remote workforce • Flexible schedule • Medical, dental, and vision insurance • 401(k) with match • Legal benefits • Short-term and long-term disability coverage • Life insurance • Paid time off • Employee recognition rewards points • Performance-based bonuses • Financial incentives through company success • Referral incentives