Product Support Specialist

Job not on LinkedIn

🕒 September 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Virtix Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Technology

Virtix Health is a company that partners with health plans across the country to enhance clinical, financial, and operational outcomes. They offer a variety of services, including virtual wellness visits, in-home health risk assessments, retrospective chart review, workflow technology, and patient engagement services. They specialize in risk adjustment coding and clinical data connectivity, providing technology solutions that automate data acquisition and improve the management of medical records. Their aim is to innovate how healthcare data is exchanged to elevate the performance of health plans of all sizes.

📋 Description

• Respond to and prioritize incoming service requests and incidents • Perform root cause analysis and escalate complex issues to appropriate teams • Document resolutions and maintain knowledge base articles • Configure application settings based on business requirements • Assist in maintaining system parameters and user-defined settings • Manage user access requests and permissions • Ensure compliance with internal security policies and audit requirements • Set up and monitor automated processes for image and file transfers • Troubleshoot failures in scheduled jobs and automation scripts • Support project-related data loads and batch processing • Schedule and monitor recurring reports and ensure timely delivery • Monitor application performance and system health dashboards • Proactively identify and resolve potential issues before they impact users • Work closely with development, infrastructure, QA, and business teams • Communicate issue status and resolution timelines to stakeholders • Attend video meetings using MS Teams • Perform additional duties assigned by leadership • Report directly to the Director of Production Support • Work remotely from home with 10% or less travel

🎯 Requirements

• Permanent work status (UCS/Greencard) is required • Employees must reside within and work within the continental U.S. • Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience) preferred • Experience with enterprise applications and production support environments • Strong analytical and problem-solving skills • Familiarity with automation tools, scripting languages, and data analysis tools • Excellent communication and documentation skills • Ability to work independently and manage multiple priorities • Understanding of enterprise applications and their workflows • Ability to diagnose and resolve technical issues efficiently • Basic querying and data validation skills using SQL • Familiarity with MoveIT, SFTP, or AWS S3 for file transfers • Experience with monitoring dashboards and alert systems • Proficiency in ServiceNow, Jira Service Management, or similar service desk platforms • Knowledge of PowerShell or Python automation scripts is a plus • Ability to work at a computer terminal for 6–8 hours a day • Ability to lift and move material weighing up to 20 lbs. infrequently

🏖️ Benefits

• Quality of life with a remote predictable, full-time schedule • Competitive Salary commensurate to experience • Medical, Dental, Vision coverage and more • Long-term disability insurance • Life insurance • Ample parental leave • 401K with company match • Certification and Tuition Reimbursement • Holidays • Paid time off