Seasonal Customer Service Representative

🔥 14 hours ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Respond to inquiries via inbound and outbound telephone interactions • Handle basic Eligibility and Benefits questions for dental providers • Forward specific inquiries for priority resolution • Document each encounter and resolution in the computer tracking system • Deliver customer responses in a friendly and professional manner • Work in a fast-paced environment while maintaining a professional attitude • Work independently and adhere to the assigned schedule with minimal assistance • Multitask across several computer applications while speaking with customers

🎯 Requirements

• One-year previous call center or equivalent role/position • Ability to attend 100% classroom training program • Dental Care industry experience and knowledge considered a strong advantage • Typing speed of 25 WPM with 90% accuracy required • Strong communication skills—clear, caring, and professional • Solid computer skills, including MS Office and navigating the web • Reliability, flexibility, and a commitment to getting the job done right • Desktop or laptop with Windows 11; Apple/Mac, tablets or smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible • Computer must have at least 8GB of RAM and processor speed of i3 4th generation or better • 2nd computer monitor required • USB headset with noise-canceling microphone; 3.5 mm and gaming-style headsets are not approved • High-speed internet via wired ethernet connection; Wi-Fi, satellite, hotspot, and mobile broadband connections are not allowed • Internet upload speed of 25 Mbps and download speed of 50 Mbps • ISP must be highly stable with 1% or less packet loss • Latency under 100ms • Available cell phone or tablet with Android 8.0 or later or iOS 14 or later • Must install the Microsoft Authenticator (MFA) application required by Qualfon IT • Must work from home in Oklahoma

🏖️ Benefits

• Virtual paid training from home in Oklahoma • Work from home (100% remote)