Customer Experience Associate

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peerspace

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

🏨 Hospitality

✈️ Travel

💰 Convertible Note on 2018-08

Consulting • Hospitality • Travel

Peerspace is an online marketplace that connects people with unique spaces for a variety of activities such as photo shoots, meetings, parties, and workshops. The platform allows users to discover and book venues across numerous cities worldwide, providing a diverse selection of space types including houses, bars, warehouses, and community centers. Peerspace caters to a wide range of events, offering creative and unconventional venues that can accommodate activities like weddings, corporate events, and film shoots. Additionally, it serves as a platform for space owners to earn extra income by listing their spaces.

📋 Description

• Work a queue of guest and host conversations across chat, email, phone, and SMS • Resolve booking issues and mediate misunderstandings between hosts and guests • Process cancellations and adjustments accurately • Use AI assist tools and the knowledge base to draft and check responses • Edit responses for accuracy and tone before sending • Identify opportunities to surprise and delight customers • Flag recurring issues, confusing policies, and product friction to Specialists and leadership • Meet response-time and quality targets • Maintain careful, complete case notes • Participate in standups, Slack, and team culture activities

🎯 Requirements

• 1–2 years experience in customer service, hospitality, support, or something adjacent • Strong writing skills with real attention to detail • A sense of humor and genuine enthusiasm for helping people • Empathy and customer-focused judgment • Ability to carry cases through resolution and know when to escalate • Comfort working with technology and AI assist tools • Ability to evaluate AI-generated responses for accuracy and tone • Ability to adapt to new tools and policy changes • Ability to interpret queue and quality metrics • Third party marketplace experience is a bonus • Experience with Intercom is an additional bonus

🏖️ Benefits

• 100% employee coverage of medical, dental and vision insurance • $500 annual professional development allowance • Discount on all Peerspace bookings • Laptop, high res display, and stipend to setup home office • Monthly cell phone and internet credit • Annual In person all company offsite and team-building events • Wellness Days observed company wide • Equity compensation