Customer Service Representative

🕒 September 4

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coast Professional, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1976

🤝 B2B

B2B

Coast Professional, Inc. is a top-performing call center services company that specializes in onshore omni-channel solutions, accounts receivable management, and back-office functions for public and private entities. The company focuses on providing government debt collections and collection services for higher education loans. With a commitment to integrity, efficiency, and ethics, Coast aims to develop long-term relationships with clients and improve communities through philanthropic initiatives. The company places a strong emphasis on compliance, customer service, and teamwork, investing heavily in its workforce to maintain a professional and ethical working environment.

📋 Description

• Handle incoming and outgoing calls with patience, tact, and courtesy • Enter information into a Windows-based computer database while following instructions and conducting scripted interviews • Complete data entry while actively communicating with customers • Review input/output data for completeness, accuracy, and compliance with quality standards • Maintain production records • Classify and code data for entry • Verify, identify, and correct errors • Track documents received and completion dates in a log • Perform clerical and related office tasks, including maintaining records of work received and work performed • Escalate calls to supervisors when necessary • Track call-related information for auditing and reporting • Provide feedback on call issues related to downtime and training • Contribute to team and operational goals • Prioritize workloads to meet timeliness and quality standards • Work under close supervision and follow specific procedures and detailed instructions

🎯 Requirements

• High school diploma or GED required • 3-months or more experience in a call center or customer service environment preferred • Previous experience with computers, phone systems, and headsets preferred • Reading and typing skills • Working knowledge of modern office procedures, methods, and computer equipment • Proficient in the use of Microsoft Office Products • Ability to speak and read English clearly, professionally, and fluently • Proficiency in languages other than English a plus • Excellent communication skills • Knowledge of principles and practices of customer service • Good organizational skills and attention to detail • Ability to comply with rules, regulations, laws, and methods as related to the position • Ability to work independently in the absence of immediate supervision • Ability to handle and resolve recurring problems • Successfully complete and pass any client required trainings • U.S. citizenship and security clearance granting access to classified information required for this federal contractor position, with rare consideration of non-U.S. citizens with highly specialized skills and experience • Must reside within a 110-mile driving radius of the Coast Professional office at 651 Downing Pines Rd, West Monroe, LA 71292 • Must have high-speed internet with minimum 25 Mbps download and 3 Mbps upload speed • Ability to connect home network via ethernet cable • Mobile device for DUO Multi-Factor Login: iPhone 7 with IOS 11.1 or higher, or Android device with Android 9.2 or greater • Quiet, dedicated workspace free of distractions and interruptions • Ability to pick up provided equipment within 48 hours’ notice

🏖️ Benefits

• 11 Paid Holidays • 401(k) • 401(k) matching • AD&D insurance • Dental insurance • Disability insurance • Employee assistance program • Health insurance • Life insurance • Paid sick time • Paid time off • Paid training • Referral program • Vision insurance • $5.09 Health and Welfare • Computer equipment is provided • Remote work opportunity