Product Support Representative I

🔥 13 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Respond to customer product application support questions regarding the company’s healthcare software • Analyze software application problems, identify problem areas, and recommend corrective actions • Recommend solutions to customer application questions • Use specialized domain expertise to resolve customer problems when needed • Establish and maintain systems that provide answers to common questions and problems • Analyze and resolve client issues within department guidelines and timeframes • Interact with clients regarding product and service inquiries, concerns, and requests • Troubleshoot client issues and escalate unresolved issues to level 3 and/or engineering • Provide internal feedback to resolve issues and enhance products based on client feedback • Provide support for a suite of software applications • Retrieve, respond to, and create client email cases within service-level windows • Handle inbound calls and create cases within service-level windows • Follow up and make scheduled callbacks to clients where necessary • Participate in regularly scheduled internal training on Net Health products • Perform other duties as assigned • Work some holiday, evening, and weekend hours as needed to meet client needs and provide coverage

🎯 Requirements

• High School Diploma or equivalent GED • 0–2 years’ experience in a client service or technical support role; may have degree or equivalent • 0–2 years’ experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.) • Microsoft Office software experience • Ability to analyze and resolve client issues using department guidelines and timeframes • Ability to troubleshoot software issues, including downloading and updating key software dependencies • Ability to collect necessary details and escalate issues to level 3 and/or engineering • Ability to research information using available resources • Ability to communicate appropriately with clients and co-workers • Willingness to work some holiday, evening, and weekend hours as needed

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive benefits package • Employee resource groups • Casual dress code • Prioritized employee wellness • Diversity and inclusion initiatives • A Voice • New hire support • Career development • Educational assistance • Employee referral bonus • Progressive parental leave