Provider Support Agent

🕒 September 4

🇺🇸 United States – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HFD

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

HFD is a company that offers affordable financing options for patients seeking healthcare services in various specialties, including dental, orthodontics, veterinary, audiology, vision, and cosmetics. The company is committed to providing pay-over-time solutions that are accessible to nearly every patient, regardless of their credit score, addressing a significant challenge faced by traditional lenders. HFD's platform aims to improve patient approval rates, reduce financial barriers to treatment, and support healthcare providers by minimizing the discomfort of financial discussions with patients. HFD partners with healthcare providers to onboard them onto their platform, facilitating seamless patient financing experiences.

📋 Description

• Communicate with business partners/providers and their personnel via phone, email, and chat • Share information, respond directly to issues or concerns, and monitor compliance with procedures and policies • Understand business partners’ unique integrations and configurations with HFD • Study products, services, and Provider Support processes • Contact business partners and respond timely to inquiries and needs • Analyze information and evaluate results to choose solutions and solve problems • Assist business partners with troubleshooting and customer account origination issues • Handle tasks, emails, correspondence, and research according to SLA and compliance standards • Identify trends and escalate issues to the Team Lead • Maintain up-to-date knowledge of B2B/Provider Support policies and procedures • Maintain quality and collaboration in every interaction • Ensure work is accurate, complete, timely, and compliant with SOP guidelines • Report weekly to the Team Lead on accomplishments, improvement areas, performance goals, and system effectiveness • Perform additional responsibilities as needed

🎯 Requirements

• Related practice experience and/or Customer service experience • Excellent communication, interpersonal, and problem-solving skills • Ability to pay close attention to detail and be self-motivated • Proficient in Microsoft Office • Weekend availability required • Candidates must be able to work full weekend shifts • Bilingual fluency in English and Spanish is preferred • Strong verbal and written communication skills in both English and Spanish are essential for bilingual candidates • Availability to work the stated PST operating hours

🏖️ Benefits

• Medical, Dental, Vision Insurance • 401k with 4% company match • 10 days of PTO • 6 days of paid sick time • 6 paid holidays • 1 floating federal holiday • EPIC company culture • Shift differential for evening, night and weekend hours