Licensed Customer Service Representative, Insurance

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $44k - $56k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Polly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Polly is an insurance agency that specializes in providing auto, home, and business insurance solutions tailored for car dealerships. Their platform allows customers to easily compare quotes from over 40 trusted insurance companies, simplifying the insurance process both for dealerships and car buyers. With a commitment to offering comprehensive and competitive insurance products, Polly has helped customers save an average of $900 on auto insurance and has generated millions of quotes, making it a vital partner for both consumers and businesses in the automotive sector.

📋 Description

• Service all aspects of client accounts, including policy changes, cancellations, account updates, and payments • Review accounts for coverage changes and add coverages to suit client needs • Transfer existing clients to sales as needed to protect agency retention and client satisfaction • Prepare applications, change requests, disclosures, and other necessary paperwork • Develop strong relationships with clients and carriers • Answer incoming calls and emails • Identify and assess customer needs to achieve satisfaction • Enter client and carrier interactions, completed tasks, and received documents in the AMS360 management system • Perform special projects and other duties assigned by management • Cross-sell additional lines of business through account rounding

🎯 Requirements

• Property & Casualty (P&C) Insurance License • Proven customer support experience servicing home and auto • Ability to multi-task, prioritize, and manage time effectively • Proficient in all Microsoft office applications • Strong attention to detail with time management and decision-making skills • Working comfortably in a high-volume work environment • Excellent written and verbal communication skills • Technically Savvy • Dedicated, distraction-free home workspace • Maintain availability during assigned work hours to meet call volume and service expectations • Adhere to assigned schedules, including scheduled holidays based on business coverage needs • Meet established productivity, quality, and performance standards • Navigate multiple computer systems simultaneously while actively engaged with customers • Professional workspace/room with a dedicated desk • Reliable high-speed internet with wired connection (cable, fiber or DS) from a major ISP with a minimum of 25 Mbps download and 10 Mbps upload required; 50 Mbps download / 25 Mbps upload or higher recommended • Experience with AMS360, PL Rater, and/or other rating tools preferred

🏖️ Benefits

• Medical, dental and vision insurance • HSA, FSA, Dependent Care FSA • 3 weeks paid time off with generous holiday time • Paid Parental Leave + baby cash • Matching 401(k) contributions • Life & disability Insurance • Work from home • All computer equipment is provided