Senior Customer Solutions & Support Representative – Veterinarian

Job not on LinkedIn

🔥 18 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $43.3k - $79.3k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Coordinate daily customer systems support activities, including work assignment balancing, queue monitoring, and issue follow-up • Resolve complex customer systems support cases and recurring process issues • Document or escalate issues with supporting evidence when needed • Prepare accurate and complete support records, logs, reconciliations, and case documentation • Analyze recurring errors, cycle-time delays, and service exceptions using operational data and trends • Implement approved corrective actions to prevent recurrence • Translate policy, procedure, system functionality, and business requirement changes into workflows, templates, job aids, and team guidance • Direct cross-training and adjust work sequencing during volume spikes or absences • Help maintain coverage across adjacent support processes • Prepare status summaries, exception reports, and recommended actions for management, including operational impacts, risks, and service implications

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required • Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred • Shift: 8am–5pm

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities