Customer Service Representative

Job not on LinkedIn

🔥 21 hours ago

🐊 Florida, Ohio, +2 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Summit Racing Equipment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1968

🚘 Automotive

🛒 Retail

🛍️ eCommerce

Automotive • Retail • eCommerce

Summit Racing Equipment is a company that provides a wide range of automotive parts and accessories for enthusiasts and professionals alike. The company is committed to delivering an exceptional shopping experience through a combination of excellent customer service and a comprehensive selection of products. With a focus on technology and a people-first approach, Summit Racing Equipment creates a positive work environment for employees across its multiple locations, including Ohio, Nevada, Georgia, and Texas. Summit Racing celebrates its history and achievements, recently marking its 55th anniversary with the help of its dedicated customers and team members.

📋 Description

• Provide excellent customer service using the Talkdesk desktop application • Handle inbound calls regarding shipping, returns, warranties, damaged or missing parts, refunds, and package tracking • Answer calls in an upbeat, professional manner with customer satisfaction as the primary objective • Recognize customer needs and troubleshoot issues using available tools • Multitask, coordinate, and manage time effectively while maintaining professionalism • Follow instructions and leadership direction while meeting department standards • Complete other duties as assigned • Complete 7 weeks of paid remote on-the-job training • Work required overtime during peak times after training

🎯 Requirements

• Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas • Full-time availability for M–F 3:30P–Midnight EST, with rotating Tuesday, Wednesday, or Thursday off and every other Saturday 9A–5:30P EST • High-speed cable Internet with a minimum 25 Mbps plan; no DSL • Proficiency with Windows-based desktop computer systems • Proficiency using and navigating the Internet • Strong initiative and motivation to succeed • Ability to recognize customer needs and troubleshoot issues using available tools • Sincere desire to learn minor technical details about vehicle systems • Ability to multitask, coordinate, and manage time effectively • Ability to follow instructions, respond to leadership direction, meet department standards, and increase personal and team production • Proficient with computers and other desktop applications • Customer service experience is a plus • ASE Certifications preferred • Automotive knowledge and at least 2 years’ experience in the automotive field preferred

🏖️ Benefits

• Paid time off • Generous employee discount • 401K program • Paid remote on-the-job training for the first 7 weeks • Company-provided equipment • Work from the comfort of your own home