Research Support Specialist

🔥 23 hours ago

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations • Review, respond to and/or resolve multi-channel written inquiries from vehicle renters and associated agencies and businesses • Prioritize daily workload based on the importance of assigned tasks • Track and communicate abnormal service inquiry trends to leadership • Create clear, complete documentation and notes for all inquiries • Assist with customer service calls when needed for service level objectives • Assist with other necessary tasks • Interact with internal departments, Tolling Authorities, Issuing Authorities and Collections Agencies to resolve renter disputes • Assist with client expedited requests

🎯 Requirements

• High School diploma • 2+ years of previous experience in an administrative, research, customer service or transaction processing position • Excellent reading and comprehension skills • Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing • Intermediate skills with Microsoft Products, including Outlook and Excel • Ability to analyze data to resolve complex issues • High sense of urgency and personal initiative related to customer service and problem resolution • Ability to multi-task and thrive under pressure in a team environment • Follow-through and professionalism, demonstrating a high level of business ethics