Contact Center Customer Experience Specialist – Cardmember Services

🔥 17 hours ago

🌵 Arizona, North Carolina, +5 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Respond to telephone or email inquiries, requests, and problems • Research and resolve problems and errors, including issues related to fraud support and internet operations • Develop thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures • Act as a liaison between customers and various U.S. Bank departments • Resolve complex customer or technology issues • Provide a high level of customer service

🎯 Requirements

• High school diploma or equivalent • Typically, at least 18 months of customer service or related experience • Effective problem-solving and negotiation skills • Ability to navigate multiple computer systems and applications, and utilize search tools to find information • Proven time management skills and ability to multitask • Experience interacting positively with unsatisfied customers • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Ability to work assigned shifts between 7:00AM and 3:30PM CT • Availability for weekend shifts every other weekend • Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • Comprehensive benefits package