Customer Support Specialist I

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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foreUP Golf

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

📣 Marketing

✈️ Travel

💰 Seed on 2011-09

Consulting • Marketing • Travel

foreUP Golf is a cloud-based SaaS platform that provides comprehensive management tools for golf courses and clubs. It offers tee sheet and booking software, point-of-sale and billing systems, payments processing, AI-powered business intelligence dashboards, branded mobile apps, marketing (email & text), tournament and maintenance management, and website and managed marketing services. The platform is built for golf course operators to streamline operations, boost revenue, and improve customer engagement.

📋 Description

• Handle incoming customer calls and provide detailed initial troubleshooting and first-touch resolution when possible • Serve as the first point of contact for incoming Support & Services requests • Prioritize phone calls, voicemails, emails, and live chat requests • Provide technical support for Website, Office/Accounting, Reservations, CRM, Mobile Menu and App, G Suite, and Microsoft Office products • Identify critical support needs and arrange warm, immediate transfers to Support Teams • Provide customer service through all support channels and manage tickets on an ongoing basis • Gather information, document issues in the ticket tracking system, set priorities, and manage customer expectations according to SLAs • Act as liaison between clients and management by communicating ticket status and resolutions • Create documentation and knowledge base articles • Own customer issues, resolve them, or escalate when necessary • Collaborate with sales, implementation, development, and technology departments • Meet SLA targets for live chat, response time, and customer satisfaction

🎯 Requirements

• Passion for delivering exceptional service to clients through phone, email, and chat • Technically savvy with curiosity for how software works and drive to master new software and technologies • Strong problem-solving ability and ability to troubleshoot technical and non-technical issues • Ability to multitask effectively in an energetic, fast-paced environment • College degree preferred and/or up to a year of equivalent relevant experience • Prior customer service experience in a SaaS environment preferred, but not required • Working knowledge of G Suite, Microsoft Office, helpdesk software, and CRM systems, including Help Scout, Salesforce, and Service Cloud • Minimum of 1 year of experience in a customer-facing role • Eligible working rights in the United States • Must not require sponsorship

🏖️ Benefits

• Fully remote work arrangement • Eligibility to work in the United States without sponsorship • Global network of colleagues • Tools and support for delivering great work and growing at speed