Customer Support Representative

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $14 - $25 / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🚘 Automotive

💰 Post-IPO Debt on 2022-10

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

📋 Description

• Communicate with customers over the phone or via email • Participate in meetings with the customer service team to develop new strategies • Provide timely responses to customer inquiries by telephone and/or email in an inbound or outbound service center • Open, maintain, and solve Customer Care tickets by recording issues and account information • Manage large amounts of incoming emails and calls in a timely manner using computer technology • Resolve product or service problems by clarifying the customer's experience, determining causes, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution • Follow communication procedures, guidelines, and policies • Use scripts for email and phone conversations to represent the company voice and tone • Answer questions about damage claims and escalate them to the proper manager for closure • Prioritize tickets effectively • Handle changes in policies or procedures flexibly

🎯 Requirements

• Proven customer support experience • Strong phone contact handling skills and active listening • Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, etc. • Customer-focused and able to adapt/respond to different types of customers • Excellent communication and presentation skills both externally and internally • Ability to multi-task, prioritize, and manage time effectively • High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience • Bilingual in English/Spanish is a plus • Some insurance claims experience • Ability to work Eastern time

🏖️ Benefits

• Health and wellness benefits • Paid time off • Holiday pay • Early access to 50% of earned wages through the myFlexPay program