Customer Service Representative

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $15 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stanica Realty Group

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

🏠 Real Estate

Consulting • Logistics • Real Estate

Stanica Realty Group is a real estate company specializing in residential and commercial properties. They offer a range of services including property management, real estate appraisals, and investment consulting. With a focus on providing exceptional customer service and expertise in the local market, Stanica Realty Group aims to help clients achieve their real estate goals efficiently and effectively.

📋 Description

• Assist customers with pre- and post-sale questions, basic installations, and problem resolutions • Receive and respond to customer calls, emails, and web chats • Guide and assist all customers while following company guidelines and using time effectively • Resolve customer issues in the fewest number of interactions, with a goal of one-touch resolution • Work with managers to meet or exceed the group-average satisfaction survey goal • Answer customer calls and assist with presented scenarios • Answer customer emails within 24 hours • Resolve warranty issues by supplying the fewest necessary items • Create RMAs for orders 1–90 days old when customers need to return items • Capture inbound sales when appropriate • Resolve customer complaints and questions • Ensure compliance with company policies and procedures • Understand and apply the Customer Relations manual • Engage web customers within 10 seconds of their request • Maintain a professional and positive attitude

🎯 Requirements

• 2+ years' meaningful work experience preferred • Strong written and verbal communication skills with ability to communicate across all levels of the organization • Ability to identify business critical issues quickly and navigate priorities based on last minute changes • Well organized, detail-oriented, and excellent time-management skills • High level of integrity and professionalism • Ability to lead and empower individuals and teams • Proficient in Microsoft Office 365 Suite, especially Teams and Outlook • Ability to handle a fast-paced call center environment • Solid understanding of or ability to learn Cisco Unified Intelligence Center • Solid understanding of or ability to learn Calabrio • Flexibility and adaptability for multitasking

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility