Customer Support Specialist

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GCG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🏭 Manufacturing

🏛️ Government

Logistics • Manufacturing • Government

GCG is a digital platform providing access to a prototype of a web-based version of the daily Federal Register. It serves as an unofficial informational resource presenting regulatory information from various government agencies in an XML format. The platform aims to enhance user understanding of the Federal Register and improve the accessibility of federal documents, aiming for official legal status as granted by the Administrative Committee of the Federal Register (ACFR) in the future.

📋 Description

• Process and manage customer orders, including POs, EDI, and related documentation • Support Account Managers and customers with order status, production schedules, delays, and supply chain updates • Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling • Manage customer complaints and RMAs through resolution • Maintain accurate customer records, open-order reports, and communication logs • Support contract amendments and special projects • Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs • Perform other duties

🎯 Requirements

• 3+ years of Customer Service, Customer Support, or Sales Support experience; previous experience with distribution or manufacturing preferred but not required • High School Degree or Equivalent required • Associate's or Bachelor’s Degree preferred • Proficiency in Microsoft Excel, Word, and other business applications • Experience using an ERP system • Experience managing high volumes of online orders, ensuring accuracy • Experience processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests • Ability to manage multiple priorities and changing requirements in a deadline-driven environment • Professional verbal and written communication and listening skills • Ability to work independently and collaboratively • Experience with wire, cable, electrical, or electronics manufacturing is a plus

🏖️ Benefits

• Competitive salary, starting at $50,000 per year based on relevant industry experience • Multiple medical plan options (CDHP and PPO) • Company-paid life and disability insurance • 401(k) with company match • Supplemental critical illness, accident, and hospital indemnity plans • PTO plan with paid holidays • Paid parental leave • Paid compassionate care leave • Employee Assistance Program (EAP) • Wellness incentives • Telehealth access • Dental and vision plans • FSAs/HSAs with company contributions • Pet insurance • Legal services • ID theft protection