Customer Support Manager

🔥 12 hours ago

🌽 Illinois, Michigan, +1 more states – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Provide intense and appropriate customer focus and satisfaction during delivery of Motorola’s Lifecycle Service products • Manage Enterprise contracts and ensure successful delivery of service products • Manage external partners, third-party vendors, and subcontractors delivering service products • Manage contract renewals, proposals, forecasting, statements of work, contract P&L, billing, costs, and receivables • Market sophisticated/integrated service programs within customer organizations • Collaborate with direct and indirect sales teams • Develop service account plans, profiles, goals, and strategies • Develop customer relationships to position Motorola for service growth • Serve as the single point of contact for customer management • Ensure service delivery and SLA compliance • Address customer concerns and drive corrective actions to closure • Maintain service scope and clarify customer obligations • Provide contractually required reporting • Manage product quality issues and case management activities • Assist partners, vendors, and customers with payment and billing issues • Identify and implement service quality and best-practice improvements • Maintain current operational documentation • Manage service contract loading, renewals, and change orders with SCSO • Gather and provide Booking Packages to SCSO • Coordinate transition from project implementation to warranty support and service delivery with the Motorola Program Manager • Document support/service expectations and processes • Create or update Customer Support Plans • Create customer and service provider Statements of Work • Execute contract documents and obtain customer purchase orders • Manage service contract renewals, inventory updates, SOW/CSP updates, vendor pricing changes, and Installation Agreements • Coordinate and implement approved variations and change requests • Oversee change implementation in service delivery operations • Work with customers on up-sell/cross-sell opportunities • Participate in revenue and margin forecasting for Maintenance Agreements, Work Tickets, and Installs • Achieve contract renewal and services growth goals

🎯 Requirements

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by customer contracts • Legal authorization to work in the U.S. indefinitely is required • Employer work permit sponsorship is not available for this position • Must reside within a commutable distance to a major metro airport • Willingness to travel up to 10% - 25% of the time based on customer needs • Must possess a current, valid driver's license and maintain a clean driving record • Must be able to obtain background clearance as required by Enterprise customer(s) • Bachelor's degree OR 3+ years of experience in Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales • Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Referral Payment Plan