Customer Support Specialist I

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clubessential Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

☁️ SaaS

🤝 B2B

🏨 Hospitality

💰 Private equity on 2021-10

SaaS • B2B • Hospitality

Clubessential Holdings is a provider of software and embedded payments solutions that help private clubs, golf courses, country clubs, and related leisure and recreation businesses run operations, manage members and guests, and process commerce. Their offerings focus on connecting the operational systems behind reservations, membership, billing, payments, and guest experiences to enable more personalized service, streamlined administration, and growth for fitness & leisure, recreation, and golf & club organizations.

📋 Description

• Serve as the first point of contact for incoming client support and services requests • Prioritize phone calls, voicemails, and emails • Provide technical support for Website, Office/Accounting, Reservations, CRM, Mobile Menu and App, G Suite, and Microsoft Office products • Identify critical support needs and arrange warm, immediate transfers to Support Teams • Deliver customer service through all support channels and manage tickets • Gather request information, document issues in the ticket tracking system, set priorities, and manage customer expectations according to SLAs • Communicate ticket status and resolutions to customers • Liaise between clients and management to build positive customer relationships • Create documentation and knowledge base articles • Own customer issues, resolving or escalating them when necessary • Collaborate with sales, implementation, development, and technology departments • Meet live chat, response time, and customer satisfaction performance targets

🎯 Requirements

• Passion for delivering exceptional client service through phone, email, and chat • Technically savvy with curiosity about software and willingness to master new technologies • Strong troubleshooting and problem-solving abilities for technical and non-technical issues • Ability to multitask effectively in a fast-paced environment • College degree preferred and/or up to one year of equivalent relevant experience • Prior customer service experience in a SaaS environment preferred, but not required • Working knowledge of G Suite, Microsoft Office, helpdesk software, and CRM systems such as Help Scout, Salesforce, and Service Cloud • Minimum of 1 year of experience in a customer-facing role • Eligible working rights in the United States • Must not require sponsorship

🏖️ Benefits

• Fully remote work arrangement • Global network of colleagues • Tools and support for delivering great work and growing at speed