Customer Service Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +18 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $0 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sagent

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

🏥 Healthcare

☁️ SaaS

Consulting • Healthcare • SaaS

Sagent is a mortgage-servicing software provider offering Dara, an industry-first, unified servicing platform that centralizes data and user experiences for loan servicers and homeowners across the full servicing lifecycle. Dara provides core servicing operations, a mobile-first consumer experience, default and loss-mitigation workflows, automated onboarding and document management, real-time analytics and compliance auditing, and embedded AI for document automation, predictive insights, and generative chat. The platform is aimed at reducing operational costs, speeding onboarding, improving customer engagement, and ensuring regulatory compliance for servicers handling all loan types.

📋 Description

• Manage a high volume of inbound and outbound calls • Help customers understand account status and payment options • Process ACH requests • Provide payoff quotes for consumers and dealers • Update customer account information, including address and name changes • Assist with online banking needs, including password resets • Order copies of checks/payments as needed • Review account status and answer payment-related questions • Support early-stage account recovery conversations and explain payment or resolution options • Accurately document customer interactions and account updates • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED • At least one (1) year of experience in a high-volume call center • Demonstrated experience working from home • Reliable internet connection • Ability to work effectively remotely while maintaining adherence and quality standards • Ability to assist with bank and auto loan account questions • Professionalism, empathy, accuracy, and compliance in customer conversations

🏖️ Benefits

• Paid Training • Up to four weeks of PTO (Paid Time Off) allotted per year • Tuition Reimbursement • Day One - Comprehensive Benefits Package • Promotion opportunities and support for individual growth • Required collections licensing fully covered by the employer