Customer Support Specialist

Job not on LinkedIn

🔥 16 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $28 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Beta-i • collaborative innovation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

Consulting • Innovation • Consultancy

Beta-i is a collaborative innovation company that partners with world-class businesses across the globe to accelerate their innovation journey and drive business growth. With over a decade of experience, Beta-i combines expertise with a powerful ecosystem to deliver corporate innovation services including open innovation, ecosystem building, and consultancy tailored to meet specific innovation needs.

📋 Description

• Provide fast, professional and helpful support to customers, partners, startups and other stakeholders interacting with Beta-i’s programs and services • Answer client questions via email, chat and other support channels • Provide accurate information about Beta-i activities, services, events and procedures • Handle consumer problems and complaints in a timely and competent manner • Escalate technical or complex issues to the relevant internal team • Keep records of customer contacts and activities • Follow up with clients to ensure issues are corrected properly • Answer customer questions about accounts, registration, scheduling and programming • Identify recurring client issues and inform management of trends • Partner with operations, program and innovation teams when additional customer support is needed • Deliver consistent, quality and professional client experiences • Recommend improvements to the overall customer experience and customer support processes

🎯 Requirements

• Experience in customer service, customer assistance, administration or equivalent position • Excellent written and oral communication skills • Organization and good problem-solving skills • Ability to handle multiple demands and prioritize • Ability to work independently in a remote setting • Strong computer skills, including email, chat, CRM and productivity applications • Great attention to detail • Professional, patient and client-focused approach • Ability to communicate in a culturally and background-sensitive way • Experience in start-ups, IT firms, innovation projects or professional services • Experience supporting remote clients • Experience with CRM and ticketing systems • English fluency essential • Other languages are a bonus

🏖️ Benefits

• Work from home atmosphere • Opportunity to operate in an innovative global environment • Training and career development • An energetic and team-oriented working environment • New efforts and opportunities for customer’s experience