Customer Experience Solutions Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Cobalt Benefits Group, LLC (DBA: Blue Benefit Administrators, CBA Blue & EBPA) is a full service Third Party Administrator (TPA) that specializes in the customization, marketing, and operation of self-funded employee benefit plans. With over 30 years of experience and a team of over 195 employees, CBG provides a wide array of products and services including self-funded medical and dental plans, Flexible Spending Accounts, Health Reimbursement Arrangements, and COBRA management. CBG aims to assist employers in building custom benefit plans while managing costs and ensuring compliance with regulations.

📋 Description

• Support administration and optimization of customer experience solutions and digital engagement platforms • Analyze member feedback, customer experience trends, and escalation patterns to identify improvement opportunities • Coordinate with vendors and internal stakeholders on system enhancements, integrations, and issue resolution • Participate in implementation and adoption activities for new products, services, and customer experience initiatives • Document workflows, business requirements, and operational procedures • Monitor solution performance and recommend process improvements • Partner with Customer Service, Claims, Provider Maintenance, Client Services, Informatics, and Technology teams to improve outcomes • Assist with reporting, metrics, voice-of-customer programs, and client-facing deliverables • Support strategic initiatives related to member experience, digital tools, and operational efficiency

🎯 Requirements

• Experience in health plan administration, customer service operations, benefits administration, healthcare operations, or customer experience management • Strong analytical, communication, and project coordination skills • Experience working with customer experience platforms, vendor solutions, and operational workflows • Proficiency with Microsoft 365 applications, reporting tools, and business process documentation • Ability to manage multiple projects and collaborate across departments

🏖️ Benefits

• Fantastic medical, dental, and vision insurance • Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible • Company provided Basic Life and AD&D • Company paid Short-Term and Long-Term Disability • Flexible Spending Accounts • 401(k) Retirement Plan with up to a 6% employer-match • 100% fully vested after 3 years • 10+ paid holidays • Fully Paid half day Summer Fridays • Generous paid vacation and sick time • Annual Paid Volunteer Day • Annual Tuition Reimbursement • Annual Health and Wellness Reimbursement • Fun company events