Customer Experience Specialist

🔥 2 minutes ago

🌲 North Carolina, Maryland, +2 more states – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mobile Communications America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Mobile Communications America is a trusted provider of wireless communication technologies, specializing in advanced voice, data, and security solutions. They offer a comprehensive range of products and services including two-way radios, mobile video systems, data solutions, video surveillance, and integrated security systems. With a service-first approach, MCA ensures clients receive tailored solutions designed to enhance safety, operational efficiency, and productivity for diverse industries, including public safety, education, healthcare, and logistics.

📋 Description

• Engage with existing and future customers to create a best-in-class experience • Promote and sell maintenance contracts for company products or services • Develop and maintain customer relationships to upsell maintenance contracts and renewals • Prepare, distribute, follow up on, and coordinate contracts through invoicing • Collaborate with the sales team to develop sales strategies and meet sales targets • Prepare and negotiate sales contracts • Manage service contract renewals using established commercial processes • Coordinate with NOC, Field Services, and Customer Experience teams for seamless maintenance-service delivery and support • Maintain accurate customer, contract, quote, and service data in CRM and operational systems • Present health KPI reports, identify gaps, and recommend reporting improvements • Conduct periodic service and network-performance reviews with customers • Act as escalation point and customer advocate for complaints, service calls, trouble resolution, and repair initiatives • Communicate contract SLAs internally to ensure Operations meets contractual requirements • Support Sales as a Network Services subject matter expert • Create service quotes and assist with proposal generation • Support customer meetings and serve as the front door to the Network Services team for service inquiries • No direct reports

🎯 Requirements

• 5 years of full-time experience directly supporting customer engagements in sales, inside sales, project management, or another customer-facing role • Working knowledge of wireless services, including preventative maintenance, RF testing, emergency response, and repair • Outstanding customer focus • Excellent verbal and written communication skills • Fluency in English • High competency working in Excel, Word, PowerPoint, Outlook, and Teams • Ability to work overtime, evenings, weekends, holidays, and varying schedules as required • Experience with CRM and database updates • Ability to read and summarize service contracts • Background with in-building wireless technologies and familiarity with vendors • Familiarity with approved AI-enabled productivity tools and workflow automation • Ability to sit for extended periods at a computer workstation • Occasional standing and walking • Ability to lift up to 25 pounds in an office environment • Close vision to perform computer work • Occasional travel to locations in IWS regions may be required

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401K • Paid Time Off (PTO) • Holiday Pay • Education incentives • Certification incentives • Reasonable accommodation for individuals with disabilities