Customer Service Representative

🕒 Yesterday

🌵 Arizona, New Hampshire, +1 more states – Remote

🌵 Arizona – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote

💵 $36.9k - $57.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Provide customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat • Handle a high volume of customer inquiries • Analyze problems and provide detailed, proactive solutions • Use technology and software systems to accurately record customer interactions • Demonstrate emotional intelligence and understanding to build positive customer and advisor relationships • Stay updated on products, services, and industry regulations • Provide accurate information supporting customers’ financial and health goals • Collaborate with team members and other departments to resolve complex customer issues • Seek support when required • Translate problem-resolution scenarios into positive service experiences • Strengthen John Hancock’s perception in the marketplace

🎯 Requirements

• Proven experience working in a fast-paced customer service environment • Strong technical skills and ability to navigate multiple computer systems and software applications • Dedication to meeting customer needs with timely and accurate responses • Ability to work in a fast-paced, ever-changing environment while maintaining a calm and professional manner • Ability to deliver trusted, professional, and reliable service • Ability to meet quality expectations • Ability to work in a team environment and resolve issues accurately and independently • Exceptional technical capabilities, research skills, and attention to detail • Confidence in learning and applying information quickly • Knowledge of financial services would be a plus

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension/401(k) savings plans • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Up to 11 paid holidays • 3 personal days • 150 hours of vacation • 40 hours of sick time, or more where required by law • Statutory leaves of absence • Flexible environment • Learning and career growth support • Well-being and inclusion support