Customer Experience Specialist

🔥 22 hours ago

🇺🇸 United States – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zocdoc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

💰 $150M Private Equity Round on 2021-02

Healthcare • Healthcare Insurance • Marketplace

Zocdoc is a digital health platform that connects patients with healthcare providers, allowing users to book appointments online with doctors and dentists who accept their insurance. The service offers a wide range of specialties, including primary care, dentistry, ob-gyn, dermatology, and psychiatry, among others. Zocdoc aims to make healthcare access easier by providing an app for appointment scheduling and management, enhancing the visibility and reputation of healthcare providers through verified reviews, and serving as a partner for health systems and private practices. The company does not provide medical advice but facilitates the connections and processes necessary for patients to access healthcare services efficiently.

📋 Description

• Provide best-in-class customer service experiences to healthcare provider partners through calls, emails, and chat • Proactively upsell features and make it easy for customers to use Zocdoc's services effectively • Seek opportunities to streamline provider interactions and improve their overall experience • Act as the voice of Zocdoc, offer proactive solutions, humanize connections, and resolve issues promptly and effectively • Develop a deep understanding of Zocdoc's platform and services and demonstrate their value through support channels • Maintain accurate records of all interactions

🎯 Requirements

• Excellent communication and interpersonal skills, both in verbal and written form • Customer service experience, preferably in a healthcare or technology-related field • Strong problem-solving abilities and adaptability in a fast-paced environment • Exceptional organizational skills and attention to detail • Dedication to delivering best-in-class customer service and promoting Zocdoc's mission

🏖️ Benefits

• Flexible work environment • Competitive PTO • 100% paid employee health benefit options (including medical, dental, and vision) • 401(k) with employer funded match • Corporate wellness program with Wellhub • Sabbatical leave (for employees with 5+ years of service) • Competitive paid parental leave and fertility/family planning reimbursement • Cell phone reimbursement • Employee Resource Groups and ZocClubs to promote shared community and belonging • Great Place to Work Certified