OneSource Support Specialist – MST

🔥 20 hours ago

⛰️ Colorado, Kansas, +3 more states – Remote

⛰️ Colorado – Remote 🌪️ Kansas – Remote 🌾 North Dakota – Remote 🗿 South Dakota – Remote 🦬 Wyoming – Remote

💵 $82k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AstraZeneca

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-02

Healthcare • Biotechnology • Pharmaceuticals

AstraZeneca is a global, science-led biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines. It primarily works in areas of oncology, cardiovascular, renal & metabolism, and respiratory diseases. With operations in over 100 countries, AstraZeneca is dedicated to scientific research and a commitment to providing effective treatments and improving patient health across a wide array of conditions.

📋 Description

• Deliver exceptional initial onboarding and long-term adherence support to patients and caregivers • Provide disease-state education, community connections, treatment support, and access support for rare and ultra-rare disease patients • Serve as the primary patient and caregiver contact throughout the treatment journey • Share disease, diagnosis, community resource, and treatment-support materials • Maintain current knowledge of available and approved external resources • Conduct welcome calls to introduce the OneSource program and confirm support needs • Communicate and interpret Benefit Investigation results with patients and healthcare providers as needed • Inform patients about financial-support eligibility and enroll eligible patients in Alexion assistance programs • Conduct coverage reverification outreach with patients, caregivers, healthcare providers, insurance companies, and Alexion colleagues • Connect patients with the Alexion patient community and relevant advocacy groups • Assist patients in receiving required vaccinations • Document patient interactions in CRM and maintain accurate case records • Report Adverse Events in the PV Event Reporting Tool • Coordinate healthcare-provider needs from case creation through product delivery and ongoing support • Respond to physician and office-staff questions and obtain missing information • Engage cross-functional partners to resolve access and treatment barriers • Apply reimbursement knowledge during insurance approval and coordinate denial/appeal support with field specialists • Initiate adherence programs and conduct defined product-specific patient touchpoints • Educate patients and caregivers about long-term adherence, product administration expectations, and product switching • Provide emotional support to patients and caregivers • Build compliant relationships with internal and external customers and partners • Escalate access issues to appropriate stakeholders • Collaborate with Alexion teams and external partners to achieve target patient and HCP experiences • Participate in Hypercare calls, regional cross-functional meetings, One Alexion meetings, and other project work

🎯 Requirements

• Associates Degree Required • Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) • Well-developed communication, collaboration, problem-solving, data entry, and computer literacy skills • Ability to work independently, be goal-directed, and have strong organizational skills • Flexibility and adaptability to a changing work environment, including ongoing maintenance/training of job-related skills/activities • Willingness to adjust work schedules in response to department needs • Ability to use a computer and communicate via phone, email, video, and electronic messaging • Ability to engage in problem solving, analysis, dialogue, and collaboration • BA/BS Degree is preferred • Excellence at communicating over the phone and handling phone systems and/or experience in a call recorded environment • Familiarity with legal and regulatory components of the pharmaceutical and biotech industry • Rare disease experience is a plus • Deep understanding of insurance coverage and reimbursement processes • Familiarity with managed care, “buy and bill” therapy, and reimbursement for infused therapies • Experience assisting patients/caregivers • Demonstrated success working within high performing cross-functional teams • Strong empathetic, communication, and listening skills • Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy • Strong organizational skills and ability to adapt to change in a high-energy, fast-paced environment • Demonstrated initiative, teamwork, and accountability

🏖️ Benefits

• Short-term incentive bonus opportunity • Equity-based long-term incentive program for salaried roles or retirement contribution for hourly roles • Qualified retirement program (401(k) plan) • Paid vacation and holidays • Paid leaves • Medical coverage • Prescription drug coverage • Dental coverage • Vision coverage • Reasonable accommodations for disabilities or special needs