Customer Service Representative

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Answer and service customer calls professionally, timely, and efficiently • Build rapport with customers using courteous, friendly, and professional communication • Listen to customer needs and concerns with empathy and patience • Explore, analyze, and respond to issues via phone, email, and written correspondence • Use decision-support software to respond to customer work/service order inquiries and requests • Verify customers’ understanding of loan servicing and provide clarification as needed • Provide accurate information, resolve issues, and follow up on outstanding commitments • Prepare call notes and written documentation and update customer files • Communicate with individuals and teams to ensure timely, high-quality responses and resolutions • Transfer misdirected requests and escalate calls when needed • Contribute ideas to resolve problems, improve customer service, and increase productivity • Participate in activities improving customer satisfaction and business performance • Stay current on industry regulation changes • Demonstrate and promote Guild Core Values • Perform other duties as assigned

🎯 Requirements

• Bilingual in Spanish is preferred • High school diploma or equivalent preferred • Minimum of two years total work experience in high volume customer service role(s) • Prior experience in consumer/mortgage lending, banking, or related industry/positions strongly preferred • Passionate about delivering excellence in customer service within a team environment • Patience and professionalism when interacting with consumers • Ability to work in an emotionally demanding role involving consumers experiencing financial and emotional stress • Excellent verbal and written communication skills • Highly organized and detail oriented • Ability to work in a fast-paced, metrics-driven environment • Basic math skills • Proficiency with data entry, Microsoft Word, Excel, PowerPoint and Outlook • Familiarity with document retention software; Blitzdoc preferred • Ability to apply sound judgment • Ability to work the M-F 8:30am–5pm PST shift

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation