Customer Experience Category Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quince

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Quince is a direct-to-consumer e-commerce retailer offering affordable luxury essentials across apparel, home goods, bedding, beauty, and accessories. The company emphasizes high-quality materials (cashmere, European linen, leather, silk), a factory-direct model to keep prices low, sustainable practices, and long return policies. Quince sells men's and women's clothing, baby and kids items, furniture and home decor, and lifestyle products through an online storefront with focus on honest pricing and value.

📋 Description

• Serve as the category authority across customer service, product ownership, and operations strategy • Own the entire customer experience for an assigned product line • Interact with customers across phone, SMS/chat, and email • Identify patterns and gather data from customer issues • Analyze root causes and develop systemic solutions to prevent recurring problems • Collaborate systematically and present evidence-based recommendations • Become the product expert for the team, understanding products, complaints, common issues, and edge cases • Deliver customer satisfaction, quick response times, rare mistakes, and high-volume service without cutting corners • Identify at least one systemic way to prevent customer problems within 90 days

🎯 Requirements

• 3+ years of client facing, omni channel customer experience in retail, e-commerce, SaaS, or hospitality • Consistent top performer, driven by results and impact • Curious; asks "why" and thinks systemically • Comfortable with ambiguity • Genuinely cares about elevating the customer experience • Coachable and receptive to feedback • Learns systems and tools quickly • Understands luxury, quality, attention to detail, and respect for the customer's investment • Remote-capable; works independently while enjoying team collaboration • Successful completion of a background check

🏖️ Benefits

• Tenure-based increases • Monthly performance bonus of up to $1,000 • 3 week paid training and onboarding • Set schedule with guaranteed offers • Medical insurance • Dental insurance • Vision insurance • Prescription insurance • Life/disability insurance • PTO • 401(k) • Flexible, US-based remote work