Patient Support Specialist

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Geode Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Geode Health is a comprehensive mental healthcare provider that offers a wide range of psychiatric and therapeutic services to meet the diverse needs of patients. The company provides treatments for conditions such as depression, anxiety, ADHD, trauma, disordered eating, and addiction. Geode Health emphasizes affordability and accessibility by accepting most insurance plans and offering flexible scheduling options, including in-person and virtual visits. Led by board-certified psychiatrists, their care teams include therapists, nurse practitioners, and physician assistants to ensure patients receive the right care at the lowest cost. Geode Health is committed to ethical, evidence-based practices and works to deliver the highest quality of care in local community settings.

📋 Description

• Answer new patient inbound calls, including referral callbacks and consumer leads, with warmth and urgency • Match patients to the right provider using screening questions, insurance, provider preferences, and scheduling tools • Guide hesitant callers toward scheduling through empathy, reflective listening, communication frameworks, and sound judgment • Set clear expectations for patients’ first visits • Collaborate with internal teams to resolve questions and create seamless patient and provider handoffs • Handle established-patient contacts, resolving simple requests or routing them to the right team • Capture complete patient context and insurance information and follow up on gaps • Work toward conversion, answer rate/service level, quality, and after-call work goals • Participate in call auditing and coaching and apply feedback • Accurately document every interaction with context and next steps • Create calm, personalized patient experiences • Protect patient privacy and adapt to changing workflows, volumes, and schedules

🎯 Requirements

• 1–3+ years in a customer-facing, phone-based, or hospitality role; healthcare, call center, or sales/conversion experience is a strong plus • Comfortable working in a goal-oriented, quality-focused environment • Familiarity with insurance plans and benefits, or the ability to learn them quickly (preferred) • Strong computer skills and the ability to navigate multiple systems while maintaining a warm, focused conversation with the patient • A quiet, professional remote workspace and reliable connectivity • Associate’s or bachelor’s degree preferred • Ability to work full-time shifts within center hours of operation, Monday–Sunday, including some evenings and weekends • Must maintain strict confidentiality and follow HIPAA and all privacy requirements

🏖️ Benefits

• Competitive compensation • Flexible schedule • In-person and virtual patient visits • Comprehensive admin support (front office, accounting, finance, payroll, HR, etc) • Professional development opportunities • Clinical community, support, and leadership • Medical, dental and vision benefits • Life insurance • Short and long-term disability • Paid vacation and holidays • Matching 401k plan • State of the art technology