Claims Supervisor

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $75.9k - $104.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reynolds Consumer Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

👥 B2C

🏭 Manufacturing

💰 $700M Post-IPO Debt - Reynolds Consumer Products on 2024-10

B2C • Manufacturing

Reynolds Consumer Products is a U. S. -based consumer goods company focused on household products and packaging, best known for brands such as Hefty (trash bags) and other home-maintenance products. The company develops, manufactures and markets disposable consumer products (trash bags, cleaning-related products in partnership/licensing arrangements) sold through national retailers, supported by brand marketing and product innovations such as scented and odor-control trash bags. Reynolds promotes its brands via integrated advertising campaigns and retail distribution across the country.

📋 Description

• Lead the day-to-day operations and performance of the Claims team • Provide direct leadership, coaching, mentoring, and guidance to five team members • Manage daily activities, priorities, workload distribution, and coverage • Establish expectations for ownership, follow-up, documentation, productivity, and timely resolution • Monitor individual and team performance, including claims aging, open items, resolution cycle times, quality, and operational metrics • Conduct regular team and individual meetings • Serve as an escalation point for complex customer issues • Identify training needs and develop team capabilities • Oversee research and resolution of customer deductions, open credits, unapplied cash, short payments, and other account discrepancies • Ensure valid deductions and credits are processed promptly and invalid deductions are disputed and recovered when appropriate • Review aged, high-value, recurring, or complex items and coordinate with Credit & Collections and Cash Application • Support month-end, quarter-end, and year-end requirements • Analyze trends and implement sustainable corrective actions • Recommend improvements to procedures, controls, reporting, workflows, and systems • Support automation and continuous improvement initiatives, including testing and implementation • Monitor claims aging, deduction trends, open credits, unapplied cash, workloads, and resolution performance • Provide operational reporting and updates to the Claims Manager • Ensure Claims systems and SAP records are accurate and documented • Maintain compliance with procedures, approvals, internal controls, and audit expectations • Support system enhancements, testing, process design, and business-readiness activities • Identify opportunities to improve working capital through faster resolution, recovery, and application of customer account items

🎯 Requirements

• Bachelor's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and relevant work experience to successfully perform the essential functions of the position • 2+ years of progressive experience in customer claims, deductions, Accounts Receivable, credit and collections, cash application, or a related financial function • Experience resolving complex customer deductions and account issues in a high-volume environment preferred • Prior supervisory, team-lead, or people-leadership experience • Strong analytical and problem-solving skills, with the ability to identify root causes and drive issues through resolution • Excellent written and verbal communication skills, with the ability to collaborate and influence across multiple functions and organizational levels • Ability to manage competing priorities, assess operational risks, and drive timely resolution of customer account discrepancies • Ability to coach and develop team members while maintaining accountability for performance, quality, and service outcomes

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