Supervisor, Member and Provider Services

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $55.9k - $73.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Oscar Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

🏥 Healthcare

💰 $355M Post-IPO Debt - Oscar Health on 2025-09

Healthcare Insurance • Healthcare

Oscar Health is a technology-driven health insurance company that provides individual, family, and small-group health plans in multiple U. S. states. Oscar combines traditional insurance underwriting with digital-first services — a consumer-facing app, 24/7 virtual urgent care, prescription delivery (including $3 meds in many plans), and dedicated Care Teams — and also operates Oscar Primary Care in some markets. The company emphasizes accessible, affordable, high-quality care and uses AI to improve member experience and care delivery. Insurance policies are underwritten by Oscar's state insurance subsidiaries and the company offers both HMO and other plan types across its markets.

📋 Description

• Hire and manage a team of Oscar colleagues, including performance management, growth and development, and HR administrative tasks • Manage team outcomes, monitor dashboards, track operational KPIs, conduct root-cause analysis, and construct action plans • Understand daily team work and make volume-based decisions serving customers • Lead team huddles and communicate Oscar's mission, vision, and values • Provide guidance and motivation to achieve daily operational objectives • Drive team engagement and create an inclusive culture aligned with Oscar's core values • Lead and participate in continuous improvement activities • Identify and close gaps in operational workflows • Collaborate across production and other Oscar teams to implement best practices • Ensure compliance with applicable laws and regulations • Perform other duties as assigned

🎯 Requirements

• 2+ years experience in a customer service environment • 1+ year of direct people management experience • 1+ years of experience using data and metrics to drive improvements • 1+ years of experience working with teams in multiple locations and multiple disciplines • Bachelor's degree (bonus point, not required) • Lean Six Sigma or Process Improvement certification (bonus point, not required) • Prior healthcare and/or insurance experience (bonus point, not required) • Advanced Google Suite or Microsoft Office capabilities (bonus point, not required) • 2+ years experience solving complex inquiries (bonus point, not required) • 1+ years managing projects (bonus point, not required)

🏖️ Benefits

• Annual performance bonuses • Employee benefits • Unlimited vacation program • Medical benefits • Dental benefits • Vision benefits • 11 paid holidays • Paid sick time • Paid parental leave • 401(k) plan participation • Life insurance • Disability insurance • Paid wellness time and reimbursements • Remote work from a home office • Occasional travel for team meetings and company events

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