Lead, Education Services

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🔥 24 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

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Rhapsody

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Rhapsody is a digital health enablement platform and interoperability suite that provides EHR integration, API and message translation (HL7, FHIR, DICOM), identity/EMPI, and semantic terminology management. Its SaaS products and professional services help providers, payers, health tech vendors, HIEs and public health agencies accelerate data exchange, onboard customers faster, migrate to the cloud, and automate integrations to improve clinical workflows and operational efficiency. Rhapsody focuses on reducing integration burden through scalable, production-ready interfaces and automation to enable faster time-to-value for digital health initiatives.

📋 Description

• Provide day-to-day guidance, support, and direction to members of the Education Services team. • Assist with prioritizing team activities, including course development, enrollments, support tickets, communications, and training delivery. • Serve as an escalation point for operational questions, customer education issues, and internal requests. • Support onboarding, knowledge sharing, and process consistency across the team. • Foster a collaborative, accountable, and customer-focused team environment. • Coordinate training schedules, course availability, enrollments, and learner access through Rhapsody’s learning platforms. • Support the delivery and administration of instructor-led, self-paced, and certification-based training programs. • Ensure courses, learning paths, training environments, and supporting materials are accurate, current, and ready for learners. • Assist with planning and execution of education-related initiatives, including conference training. • Partner with curriculum developers, instructors, and subject matter experts to support course development, maintenance, and updates. • Identify opportunities to improve course content, learner experience, and operational efficiency. • Monitor and report on key Education Services metrics, including enrollments, completions, customer satisfaction, support ticket resolution, and certification activity. • Use customer feedback and operational data to identify trends, risks, and improvement opportunities. • Recommend and support process improvements that increase efficiency, consistency, quality, and customer satisfaction.

🎯 Requirements

• Experience in customer education, training, learning operations, customer success, support, or a related field. • Demonstrated ability to coordinate work, support team members, and manage competing priorities. • Strong written and verbal communication skills. • Excellent organizational, problem-solving, and follow-through skills. • Customer-focused mindset with a commitment to quality and continuous improvement. • Experience working with learning management systems, training platforms, or related education tools. • Ability to collaborate effectively with cross-functional teams.

🏖️ Benefits

• Health insurance • Professional development opportunities